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Privacy Policy

Our privacy policy and how we use your data

Introduction

Welcome to Polly Technologies FZ-LLC's privacy policy.

Polly Technologies FZ-LLC respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

Purpose of this Privacy Policy

This privacy policy aims to give you information on how Polly Technologies FZ-LLC collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service, or take part in a competition.

This website is not intended for children and we do not knowingly collect data relating to children.

Controller

This privacy policy is issued on behalf of all companies in the Polly Technologies FZ-LLC Group from time to time so when we mention Polly Technologies FZ-LLC, we, us or our in this privacy policy, we are referring to the relevant company in the Polly Technologies FZ-LLC Group responsible for processing your data.

Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager:

  • Full name of legal entity: Polly Technologies FZ-LLC
  • Email address: sebastian@messagepolly.com
  • Postal address: HD20C, First Floor, In5 Tech, Dubai Internet City, Dubai, United Arab Emirates

Changes to the Privacy Policy

We keep our privacy policy under regular review. This version was last reviewed and updated on 01 November 2025.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you:

  • Identity Data: first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender
  • Contact Data: billing address, delivery address, email address and telephone numbers
  • Financial Data: bank account and payment card details
  • Transaction Data: details about payments to and from you and other details of products and services you have purchased from us
  • Technical Data: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, operating system and platform
  • Profile Data: your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses
  • Usage Data: information about how you use our website, products and services
  • Marketing and Communications Data: your preferences in receiving marketing from us and our third parties

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

  • Direct interactions: You may give us your personal data by filling in forms or by corresponding with us by post, phone, email or otherwise
  • Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns
  • Third parties or publicly available sources: We will receive personal data about you from various third parties including analytics providers, advertising networks, and search information providers

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where:

  • We need to perform the contract we are about to enter into or have entered into with you
  • It is necessary for our Legitimate Interests (or those of a third party) and your interests and fundamental rights do not override those interests
  • We need to comply with a legal obligation

Marketing

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. You will receive marketing communications from us if you have requested information from us or purchased from us and you have not opted out of receiving that marketing.

Cookies

We use cookies and other online tracking devices to make your online experience more efficient and enjoyable. For more information about the cookies we use, please see our Cookie Notice at www.messagepolly.com/cookies.

5. Disclosures of Your Personal Data

We may share your personal data with:

  • Internal Third Parties: companies in the Polly Technologies FZ-LLC Group
  • External Third Parties: including service providers and professional advisors
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets

6. International Transfers

We share your personal data within the Polly Technologies FZ-LLC Group. This may involve transferring your data outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for. By law we have to keep basic information about our customers for six years after they cease being customers for tax purposes.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

  • Request access to your personal data
  • Request correction of the personal data that we hold about you
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing of your personal data
  • Request the transfer of your personal data
  • Withdraw consent at any time

If you wish to exercise any of these rights, please contact us at sebastian@messagepolly.com.

10. Glossary

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.